"Team Lead - F.Hoffmann-La Roche" mit Kenntnissen in prozessoptimierung, it-leiter, koordination/abstimmung/planung von sw-rollouts, itil service management, vmware esx

Firstname: nur ab Starter Mitgliedschaft Surname: nur ab Starter Mitgliedschaft Date of birth: nur für Premium-Mitglieder Passport: European (Swiss –B; German) Languages: Written and spoken language proficiencies in English and German Location: Europe, -Rest of the world Profile Lateral thinking young professional Advanced problem solving skills Team leadership experience Diplomatic and tactful Proven development of staff Service and Solution oriented Process improvement *Working experience with Multi-Disciplined Teams across Multi-National locations Technical Skills Summary Tools Office Tools Infrastructure / OS HP Service Desk Microsoft Sharepoint VMware ESX 4.0 Filemaker Pro Microsoft Live meeting VMware Vsphere Client Microsoft SCCM Microsoft Office 2010 Microsoft Windows 7 Microsoft RADA Microsoft Project Microsoft App-V Employment History (1) F.Hoffmann-La Roche – Pharmaceutical Industry; Switzerland nur für Premium-Mitglieder – Present) (2) Lernfilme – IT Industry; Germany nur für Premium-Mitglieder – nur für Premium-Mitglieder (3) Easylearn24 – IT Industry; Germany nur für Premium-Mitglieder – nur für Premium-Mitglieder (4) Siemens AG – Industrial Industry; Germany nur für Premium-Mitglieder – nur für Premium-Mitglieder (5) Fujitsu Siemens AG – IT Industry; Germany nur für Premium-Mitglieder – nur für Premium-Mitglieder (6) Learningcircle – Educational Industry nur für Premium-Mitglieder – nur für Premium-Mitglieder Education and Awards • Certification for “SCRUM Master” is planned for 17th and 18th of October 2011 • Certification for “ITIL V3” is planned for the 9th of September • Award for innovational thinking and outstanding effort from Fujitsu Siemens • Apprenticeship in System Integration Informatics from WIS Technologies • International baccalaureate degree from SGD from 01.04.2010 until present Professional references • References will be provided on request Employment history 1. Dates: November 2010 – Present Company: F.Hoffmann-La Roche, Switzerland Role: Senior System Manager Responsibilities: Team lead – Win 7 project; User acceptance testing (85000 users; 3500 applications; globally) ; 6 Direct Reports -Team lead - Virtual test infrastructure (650 systems; 18 servers in Asia, Europe, North America) Core activities: -Portfolio status checking and reporting -Coordinate resources required for daily operations -Record and report daily numbers to the management -Manage escalation incidents across multiple teams -Design and execute operational process -Lead “Follow the sun” task forces to resolve problems -Develop team personnel through strategic activities -Coordinate resources required for daily operations -Lead task forces for adapting infrastructure needs -Control daily operations -Project SPOC to Package Distribution Service -Filter technical issues and prioritize them for the project -Ensure that challenges are solved on time -Report potential risks to operational management Add. responsibility: Project Transition Support: (Key individual in transitioning the Roche Windows 7 project processes and infrastructure from Project Phase into Operations) Core activities: -Translate operational requirements towards the project -Ensure the business requirements are well defined -Coordinate requirements delivery by the project 2. Dates: January 2010 – June 2010 Company: Lernfilme-IT, Germany Role: Linguistic Consultant Responsibility: Training material developer - Microsoft Access 2010 (120 films; 2 languages) Core activities: -Analyze user application usage -Define user-training requirements -Create production ready scripts in English -Multiple training film productions -Quality assurance testing against a live audience 3. Dates: March 2009 – October 2010 Company: Easylearn 24 Role: Support consultant Responsibility: Live telephone IT support technician (24/7; Multiplatform) Core activities: -Technical issue analysis -Lead task forces to resolve issues -User operations training -Service delivery management -Customer relation’s management 4. Dates: November 2008 – October 2009 Company: Siemens AG Role: Business improvement manager Responsibility: (Global packaging service; Global service delivery management; Software development) Core activities: -Perform stress test simulations -Analyze simulation data -Lead performance review meetings -Provide detailed workflow analysis across streams -Analyze and rate Microsoft App-V for global operations Responsibility: Suggest operations process improvements Core activities: -Create process improvement documentation -Provide several process design options to management -Lead software development improvement design Responsibility: Implement operational process improvements Core activities: -Implement new operational process -Lead software development task force -Introduce team members to new operational model -Lead IT trainings for new tools 5. Dates: April 2005 – December 2008 Company: Fujitsu Siemens AG Role: System Tester (Professional) Responsibility: (50 development servers; Multiplatform; Torture testing) Core activities: -Perform hardware/software tests on 50 server systems -Prepare system load tests in climate chambers -Setup and test power on/off stress tests on servers -Participate in task forces to investigate challenges -Investigate proposed solutions to challenges Role: Professional certification engineer Responsibility: (200+ development systems; EPA, Nordic Swan; Automation engineer) Core activities: -Prepare testing systems according to certification guidelines -Perform multiple test scenarios using development systems -Grant and register certification if applicable Responsibility: Business improvement manager Core activities: -Develop partially automated testing processes -Test and verify automated results vs. manual testing -Lead software development task force to automate the energy consumption measurement process -Approve and implement the automated measuring process (Received an award for innovational thinking) 6. Dates: March 2003 – April 2005 Company: LERNFILME Role: Linguistic training consultant Responsibility: (40 students; Multilanguage) Core activities: -Create training material -Instruct on the use of the English language -Prepare physical testing scenarios -Create exams, which test pupil’s acquired knowledge -Report testing scores to department head